Privacy Policy

Last updated: January 2024

Confr Branc Music Education Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our music school. This policy explains how we handle personal information when you enquire about lessons, enrol as a student, or visit our website.

Who We Are

We are a music education provider based in Manchester, United Kingdom. Our registered address is 47 Harmony Lane, Westbrook, Manchester M15 4QR. For data protection purposes, we are the controller of the personal information you provide to us.

Information We Collect

We gather information in several ways depending on how you interact with us:

When You Enquire About Lessons

Name and contact details (email address)
Information about musical experience and goals
Scheduling preferences

When You Enrol as a Student

Full name, address, and date of birth
Parent or guardian details for students under 18
Emergency contact information
Payment and billing information
Records of lessons taken, progress notes, and examination results
Any relevant medical information you choose to share

When You Visit Our Website

Technical information such as browser type, device, and IP address
Pages visited and time spent on site
Referral source

How We Use Your Information

We process personal data for the following purposes:

Responding to enquiries and booking consultations
Administering lesson schedules and student records
Processing payments and managing accounts
Communicating about schedule changes, events, or service updates
Entering students for examinations with external boards
Maintaining safeguarding records as required by law
Improving our website and services

Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

Contract: Processing necessary to provide music lessons and related services you have requested
Legitimate interests: Improving our services, responding to enquiries, and sending relevant communications about your lessons
Legal obligation: Maintaining records required for safeguarding, tax, and regulatory compliance
Consent: Where we send marketing communications or use non-essential cookies

Information Sharing

We do not sell personal information. We may share data with:

Examination boards (ABRSM, Trinity, etc.) when entering students for exams
Payment processors to handle transactions securely
Professional advisers such as accountants or legal counsel
Authorities if required by law or to protect safety

Data Retention

We keep personal information only as long as necessary:

Enquiry records: 2 years if no enrolment follows
Student records: 6 years after last lesson for adults, until age 25 for minors
Financial records: 7 years as required by tax law
Website analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data where legally permissible
Object to certain types of processing
Request data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect personal information, including encrypted data transmission, secure storage systems, and staff training on data protection practices.

Children's Privacy

Many of our students are under 18. For minors, we collect information from parents or guardians and ensure appropriate safeguarding measures. We do not knowingly collect data directly from children without parental involvement.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email to enrolled students or posted prominently on our website.

Contact and Complaints

For privacy-related questions, contact us at [email protected] or write to our address above.

If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.